Ray Travels India Pvt Ltd believes that user’s privacy must be utmost priority. So, it recognizes the importance of privacy of its users and along with maintaining confidentiality of information provided by its users.
Please Read the document carefully
Type Of Information(We Collect)
"Personal Information" refers to the information shared by users on the website and collected by us for following purposes:
Registration on the Website:
Information shared by the users on the time of subscribing to or registering on the Website, includes but not limited to the information about your personal identity such as name , gender, marital status, religion, age etc., your contact details such as your email address, postal addresses, phone number etc. The information may also include banking details (including credit/debit card) and any other information related to your income and/or lifestyle; billing information payment history etc.
We may also collect information including but not limited to, Transactional history (other than banking details) about online activities, buying behavior.
Your user name, passwords, email addresses and other security-related information created by you to avail our services.
Data either generated by you or by a third party including social media channels, which you wish to store on our servers such as image files, documents, personal or non-personal information from your linked social media channels (which include but are not limited to name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings).
How We Use Your Personal Information:
The Personal Information collected maybe used in the following manner:
For Making Bookings
We may use Personal Information including, cardholder names, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared by you for making bookings. We may also use your Personal Information for several reasons including but not limited to:
confirm your reservations with respective service providers;
keep you informed of the transaction status;
send booking confirmations;
send any updates or changes your booking
allow our customer service to contact you, if necessary
customize the content of our website, mobile site and mobile app;
request for reviews of products or services or any other improvements;
send verification message(s) or email(s).
Cookies And Session Data:
Cookies are small pieces of files that are stored by your browser on your system’s hard drive. It helps the site or service provider’s system to identify your browser and remember certain information. Based on the saved cookies, a service provider can tailor its operations in accordance to your needs or preferences.
Overall, cookies facilitate us to provide you with a better website experience, by enabling us to keep account of which pages you find useful and which you don’t. These saved files don’t give us access to your computer or any “personally identifiable information” about you, other than the data you choose to share with us in any manner. It depends on the user whether to accept or decline cookies. Most web browsers automatically accept them, but you can change your browser setting to decline cookies as per your preferences.
With Whom Your Personal Information Is Shared:
The information shared by you shall also be shared with the end service providers like airlines, hotels, or any other suppliers who are responsible for fulfilling your booking. At the time of bookings, make sure you authorize us to share your information with the said service providers/suppliers. However, how the end service providers/suppliers use the information shared with them is beyond our purview. You are therefore advised to review the privacy policies of the respective service provide/supplier whose services you choose to avail. We do not sell or rent customer’s names or other Personal Information of Users to third parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various travel services.
Companies under the same corporate entity
With the intent to enhance service efficiency and provide more customized assistance, we may, under controlled and secure circumstances, share your Personal Information with our affiliates, associate companies, our subsidiary or holding company or a subsidiary of our holding company or an entity which controls, is controlled by or is under common control.
Disclosure of Information:
In addition to the circumstances described above, Ray Travels India Pvt ltd may disclose User's Personal Information if required to do so:-
• by law, required by any enforcement authority for investigation, by court order or in reference to any legal process;
• to conduct our business;
• for regulatory/internal compliance and audit exercise(s)
• to secure our systems; or
to enforce or protect our rights or properties of Ray Travels India Pvt Ltdor any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
To ensure that the security and integrity of our services are safeguarded, we may monitor your Personal Information. This monitoring may include (without limitation) the filtering of incoming and outgoing electronic data messages to identify, limit and/or prevent the transmission of spam, viruses and/or unlawful, defamatory, obscene or otherwise undesirable material or content.
These monitoring and storage activities may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such interception, disclosure, monitoring and storage.
How We Protect Your Personal Information?
All payments on the Website are secured. This means all Personal Information you provide is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us.
Website is embedded with strict security measures in order to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information comes under our control we adhere to strict security guidelines, protecting it against unauthorized access.
Withdrawal of Consent And Permission
User may withdraw its consent to submit any or all Personal Information or decline to provide any permissions on its mobile/tablet as covered above. In case, you choose to do so then your access to the Website may be limited and/or we might not be able to provide the services to you.